Hi, I’m Viputh.I make tech work.

Kampong Speu, Cambodia

• Provide day-to-day support for staff computers, printers, Wi-Fi, and connectivity at a growing factory site.
• Maintain and improve day-to-day network, Wi-Fi, printer, workstation, and connectivity operations across the factory site.
• Review network and CCTV conditions, document gaps, and coordinate technical requirements with vendors and management.
• Standardize Windows workstations, user permissions, approved applications, and practical support controls for staff PCs.
• Prepare company website, domain, Microsoft 365 email, shared storage, permissions, addressing, and backup plans for management approval.

Cambodia

• Provided Tier 2 end-user support, hardware deployment and relocation, configuration, and practical user guidance.
• Verified Service Help Desk categories, forms, items, permissions, and workflows against support processes.
• Customized service-desk templates and product configuration; coordinated vendor validation, functional testing, and defect reporting.
• Recorded user training videos explaining how to navigate the help desk and raise support tickets.
• Supported Active Directory to Microsoft 365 transition work and systems running Ubuntu and Keycloak.
• Assisted Windows upgrades, quality checks, and user training.

Cambodia

• Installed and configured TP-Link, UniFi, and MikroTik routers and access points; resolved day-to-day connectivity issues.
• Worked on fiber connections, including splicing and media-converter setup.
• Installed, monitored, and maintained analog and IP CCTV systems, including regular backup checks.
• Maintained IT inventory across sites and performed periodic equipment checks.
• Researched and tested software needs and worked with suppliers for IT equipment and services.

Cambodia

• Troubleshot Windows and macOS hardware and software issues for staff and teachers.
• Supported printers, scanners, projectors, Apple TV, and school events; guided teachers on printing.
• Managed access to printing, scanning, display devices, and user accounts.
• Assisted with antivirus, BIOS settings, BitLocker, Windows domain join, and Apple device account setup.
• Helped with security awareness and backup and recovery procedures.